Access to information

Request and access information

You have the right of access to information held by public authorities, such as Nottingham City Council under Information Rights legislation governed by the Freedom of Information Act. 

Below are details on what types of information are available, and how to access them. 

You can submit a request for any information you think we hold. Examples of previous requests for information submitted to us include:

  •  Numbers of parking tickets issued in specific areas
  •  Maintenance of Council-owned buildings
  •  Decisions about street markings or traffic light settings
  •  Details of suppliers of school dinners 
  •  Structure charts for council departments

Information about routinely published information can be found in a number of places:

You can make a request using the following methods:


Make an online request




By Post

Information Rights Team
Nottingham City Council
2nd Floor Loxley House
Station Street

Your request must include:

  • Your Name
  • Either an email or postal address for correspondence (and a contact telephone number is also useful)
  • A description of the information required

Making a Verbal Request for Environmental Information

Under the Environmental Information Regulations (EIR) you can also make a request for information verbally. Phone the Council's Information Rights and Insight Team on 0115 876 4376 and an officer will transcribe your request and confirm it in writing to you. The EIR only applies to the environmental information held by public authorities.


Request for Information Refused

There are a number of reasons where we may need to refuse an entire request:

  • It would cost too much or take too much staff time to deal with the request
  • The request is vexatious
  • The request repeats a previous request from the same person

The appropriate limit applied to requests under FOI is £450, which roughly equates to 18.5 hours work, though this is generally plenty of time to deal with most requests.

In some cases, there will be a good reason why we will not be able to make public some or all of the information requested:

  •  If we do not hold the information
  •  If an exemption or exception applies (see the 'Exemptions' section below)

If any such criteria apply, we will write to you explaining why we cannot provide the information requested.


Nottingham City Council aims to be as open and transparent as possible, but there are some circumstances where we will exempt information from disclosure. This can only be done where there are clear legal grounds for doing so and our response to you will indicate that we have exempted information and the legal basis of that decision.

A full list of valid exemptions under the FOIA and EIR legislation can be found on the ICO website using the following links:

Can I access my CCTV footage?

You have the right to get a copy of the information that is held about you.

You can find further information via the following link: https://www.gov.uk/request-cctv-footage-of-yourself or by making contact with the CCTV Woodlands team on 0115 876 2275 (Monday to Friday 9am to 5pm) or via cctvmedia@nottinghamcity.gov.uk

Privacy Statement

Contact details for the CCTV Woodlands

Logistics and Operations Manager, Brian Bussey: 0115 876 3088


Business Performance and Compliance Manager, Michele Thackray: 0115 876 2257


Further Information and related documents can be obtained via the following links:

What You Can do if You Are not Satisfied with the Council's Response

If you are unhappy with the response to your request, you can request a review of the original response, referred to as an Internal Review.

Details of how to appeal will be provided with any response to your request.

To request an internal review you should write and state the reasons for your dissatisfaction to Information Rights and Insight Team Manager

Alternatively, you can contact us by email:

Email: foi@nottinghamcity.gov.uk

If you remain dissatisfied you can request an independent review of your case by contacting the Information Commissioner's Office (ICO).

Use the procedure on the following ICO page to report your concerns.

Or contact the ICO using the following methods:

Email: casework@ico.org.uk

Phone: 0303 123 1113 (local rate) or 01625 545745 if you prefer to use a national rate number.

Find out more about access to information

You can find further information about access to information from the following government websites:

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Useful Links

Make an FOI / EIR Request

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