Trading Standards:
- Can help your business comply with consumer protection laws.
- Help provide a level playing field for businesses.
- Make sure that consumers are protected when they buy goods and services and that reputable businesses can operate on a level playing field.
We do this by:
- Investigating complaints about the unfair and unsafe trading practice
- Inspecting businesses to make sure they are in line with the law and understand their responsibilities
- Giving advice and information to businesses to help them comply with the law
Our enforcement policy sets out what businesses can expect from our enforcement officers. It commits us to good enforcement policies and procedures.
Business Companion
Business Companion is a website that provides information for businesses and industries across the many different regulatory topics that Trading Standards enforce.
Business Advice
If you need advice to deal with a particular customer, you can contact Citizens Advice Consumer Service.
- Visit: Consumer - Citizens Advice
If you are a Nottingham business and want advice on compliance with consumer protection laws or other related issues, please contact Trading Standards.
Please contact your local Trading Standards if your business is outside the Nottingham City Council area.
Find your local Trading Standards.
Factsheets
The factsheets below will explain more about Trading Standards and how you can work with us to benefit consumers and your business.
Clicking below will take you to the relevant page on NCC or the business companion page.
- Accurate descriptions
- Alternative dispute resolution
- Company and business names
- Consumer contracts: distance sales
- Consumer contracts: off-premises sales
- Consumer contracts: on-premises sales
- Delivery charges
- Digital content
- Environmental ('green') claims
- Herbal medicine and health food shops
- Internet auction sites and marketplaces
- IVF fertility clinics
- Landlords, letting agents and property management
- Membership logos and claims of approval
- Mileage of used vehicles
- Motor vehicle servicing and repairs
- One-day and occasional sales
- Online reviews and endorsements
- Online sales of age-restricted products
- Package travel and holidays
- Payment surcharges
- Property descriptions: sale or let
- Providing price information
- Returns policies
- Sale and resale of tickets
- Sale and supply of goods
- Selling alcohol in licensed premises
- Supply of services
- Unfair contract terms
- Used car sales
- Accurate descriptions
- Alternative dispute resolution
- Consumer contracts: distance sales
- Consumer contracts: off-premises sales
- Consumer contracts: on-premises sales
- Consumer protection from unfair trading
- Digital content
- Landlords, letting agents and property management
- Mixed contracts
- One-day and occasional sales
- Package travel and holidays
- Returns policies
- Sale and supply of goods
- Supply of services
- Unfair contract terms
- Aerosol spray paints
- Alcohol: age restrictions
- Botox and cosmetic fillers
- Cigarette lighter refills
- Crossbows, air weapons and imitation firearms
- Fireworks: age restrictions
- Knives, other bladed items and corrosive substances
- Online sales of age-restricted products
- Sunbeds
- The storage and supply of fireworks
- Tobacco, vapes, etc: packaging, labelling and advertising
- Tobacco and vapes
- Video recordings and games for sale and hire
- Batteries
- Candles, diffusers, oil heaters, etc
- Construction products
- Cosmetic products
- Electrical equipment
- Electrically assisted pedal cycles
- E-scooters
- Food imitations
- General product safety: distributors
- General product safety: producers
- Goods in rented accommodation
- Jewellery safety: metal content
- Leather goods
- Mini motos, off-road vehicles, etc
- New and second-hand prams and pushchairs
- New nightwear
- New upholstered furniture
- Novelty, decorative and ornamental giftware
- Part-worn tyres
- Product safety: due diligence
- Recreational craft (boats etc)
- Refill shops
- Second-hand electrical goods
- Second-hand gas cooking appliances
- Second-hand upholstered furniture
- Toys
- UKCA / CE marking
- Unsafe goods: liability
- Packaged goods: average quantity
- Providing price information
- Refill shops
- Selling alcohol in licensed premises
- Selling petrol and diesel from forecourts
- Selling solid fuel and wood fuel
- Small bakers and average weight
- The sale and delivery of oil and gas
- Units of measurement
- Weighing and measuring fish
- Weighing and measuring fruit and vegetables
- Weighing and measuring meat
- Weighing equipment for legal use
- Alcoholic beverages, spirits and food
- Disposal of surplus food
- Food allergens and intolerance
- Food contact materials
- Food labelled in a foreign language
- Genetically modified foods
- Herbal medicine and health food shops
- High fat, sugar or salt (less healthy) foods
- Imported feed and food controls
- Jam and similar products
- Labelling of beef
- Labelling of bread, cakes and similar products
- Labelling of fish
- Labelling of fruit and vegetables
- Labelling of honey
- Labelling of meat: country of origin
- Labelling of non-prepacked foods
- Labelling of prepacked foods: ingredients list
- Labelling of prepacked foods: nutrition declaration
- Labelling of prepacked foods: product name
- Labelling of prepacked foods: QUID
- Labelling of prepacked-for-direct-sale-foods
- Labelling of sweets
- Novel foods (including CBD and hemp)
- Nutrition and health claims
- Refill shops
- Small bakers and average weight
- Weighing and measuring fish
- Weighing and measuring fruit and vegetables
- Weighing and measuring meat
- Animal gatherings
- Anthrax
- Bovine viral diarrhoea
- Calves at market
- Cattle keepers and livestock shows
- Cattle that have been refused passports
- Cleansing and disinfection of vehicles
- Deer carcase and offal disposal
- Disposal of surplus food
- Exporting animals
- Fallen stock and the disposal of animal by-products
- Feed hygiene for farmers and growers
- Feed hygiene for transporters and hauliers
- Food chain information
- Identification and movement of pigs
- Imported feed and food controls
- Importing animals
- Keeping pet pigs
- Licensing of animal activities
- Livestock markets
- Livestock transport vehicles
- Manufacturing your own pet foods
- Mixing feed on-farm
- Rabies
- Responsible animal / pet ownership
- Retail sale of pet food
- Schmallenberg virus
- Supplying surplus food and co-products as feed
- Transporting horses by road
- Transporting livestock by road: paperwork
- Alcohol: age restrictions
- Botox and cosmetic fillers
- Business scams
- Car boot sales
- Company and business names
- Composition and use of packaging
- Credit and other financial matters
- Energy efficiency of rented property: domestic
- Energy efficiency of rented property: non-domestic
- Energy Performance Certificates
- Energy rating information
- Environmental ('green') claims
- Goods in rented accommodation
- Hallmarking
- Herbal medicine and health food shops
- Intellectual property
- Knives, other bladed items and corrosive substances
- Membership logos and claims of approval
- Microbeads
- Novel foods (including CBD and hemp)
- One-day and occasional sales
- Payment surcharges
- Primary Authority
- Retail sale of pet food
- Single-use carrier bags
- Sunbeds
- The storage and supply of fireworks
- Tobacco, vapes, etc: packaging, labelling and advertising
- Tobacco and vapes
- Trading standards: powers, enforcement and penalties
- Full text of the Act
- Guidance notes for dealers in second-hand goods March 2017
- Registration form for dealer in secondhand goods
- Guidance Notes on occasional sales and squat trading
- Occasional sales notification form
- Record of attendance at occasional sale - individual entry
- Record of attendance at occasional sale - multiple entries
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