Contact Council Tax
Contact details including online contact forms are available here
By Telephone
The Council Tax and Benefits service hours of opening are 9am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.
The service does have a 24-hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:
Council Tax 24 hour self-service: 0115 718 1777
- Press 5 to make a payment
- Press 6 if calling to discuss arrears on an account
- Press 7 to report a change of address
- Press 8 to set up a Direct Debit
- Press 9 to hear your account balance
Automated payment line: 0800 052 0173
Benefit 24 hour self-service line: 0115 718 4444
In Writing
Admail 4270
Nottingham
NG1 9YZ
In Person
Customer Hub
Loxley House
Station Street
Nottingham
NG2 3NG
This service is available: Monday, Tuesday, Thursday and Friday 9am to 5pm
This service is available: Wednesday 9:30am to 5pm
By email
Email us at counciltax@nottinghamcity.gov.uk
Where appropriate please enter your Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.