Contact details including online contact forms are available here

By Telephone

The Council Tax and Benefits service hours of opening are 9am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.

The service does have a 24-hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:

Council Tax 24 hour self-service: 0115 718 1777

• Press 5 to make a payment
• Press 6 if calling to discuss arrears on an account
• Press 7 to report a change of address
• Press 8 to set up a Direct Debit
• Press 9 to hear your account balance

Automated payment line: 0800 052 0173

Benefit 24 hour self-service line: 0115 718 4444

By Email

Email us at counciltax@nottinghamcity.gov.uk

Where appropriate please enter your Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.

In Writing