Household Support Fund

Nottingham City Council has continued to provide help and assistance to Nottingham residents, made possible by the Governments Household Support Fund. 

We have improved how residents can apply for Supermarket and Energy vouchers which will enable more people to apply and have the opportunity to receive support vouchers.

If you have difficulty in applying online, ask your family or friends to help first, or contact any of the community organisations who may be able to support and assist you.

Vouchers are no longer awarded on a first come, first served basis. All eligible residents will receive an equal chance of receiving a voucher if they apply during the application period but priority will be given to those who have not yet received any support from HSF7.

• Voucher Round 1 – April 2025 to November 2025
• Voucher Round 2 – December 2025 – March 2026

If you already applied in Round 1 and received either an energy or supermarket voucher, you can now apply again in Round 2. If you have applied and received a voucher in Round 2 from December onwards you cannot apply again.

Residents are advised that due to the much higher volume of vouchers released in November and December, the deadline for receiving vouchers from the February 2026 release is currently 16^th March 2026.

HSF Applications Open 9^th March 2026

A final issue of 1,500 supermarket vouchers and 1,500 energy vouchers will be available for residents to apply for in March 2026. Household Support Fund applications for Supermarket Vouchers and Energy Vouchers will re-open on Monday 9^th March 2026 until midnight on Sunday 15^th March 2026.

If you are successful, you will be notified by Friday 20^th March 2026. We anticipate that the majority of vouchers will be issued to successful applicants by Friday 3^rd April 2026. Please do not contact the council to enquire about when you will receive your voucher until after 6^th April 2026. Due to the huge volume of applications, we are processing, we are unable to provide any update to residents before this time.

Please note that all Supermarket Vouchers Codes issued must be redeemed within 4 weeks or they will expire and not be re-issued.

Information on how to redeem your Supermarket Vouchers

The current HSF7 programme will close on 31^st March 2026 and will be replaced by the new Crisis and Resilience Fund (CRF), aimed at providing immediate crisis support, supporting programmes providing welfare advice and strengthening the community infrastructure including organisations focussed on helping residents in need. Further details of the future support available for residents will be published on the council website when confirmed. Support is still available through the city’s network of community organisations and AskLion pages below.

Community Support Organisations

The following organisations are working in partnership with the council to support vulnerable residents in Nottingham.

Advice Nottingham

Operates six advice centres across the city to provide help and assistance to residents.

• www.citizensadvicenottingham.org.uk
• https://www.asklion.co.uk/kb5/nottingham/directory/advice.page?id=XMqDiqyiDb0

Metropolitan Thames Valley Housing

• Website: https://www.mtvh.co.uk/support-and-advice/get-help-with-the-cost-of-living/

Food Banks

Nottingham has a large network of food banks that can provide urgent help If you are in need of food, many operate a referral process. You can find your nearest food bank here:

• Website: Food Banks | Ask Lion - Nottingham City Directory

FoodPrint

foodprint Sneinton | 101 Sneinton Road, NG2 4QL  Open: Tuesday, Thursday and Saturday 10:00am - 4:30am

foodprint Radford | Units 4-5 Forest Court, Gamble Street, NG7 4EX | Open: Monday to Thursday 10am - 4pm

Or Visit Website: Foodprint - Reduced Cost Supermarket

Hygiene Bank

Visit Website: The Hygiene Bank

Help with Energy Efficiency Measures for Nottingham Residents

Nottingham City Council is continuing to provide crisis support for residents with their energy costs through online applications for 2 x £49 Energy Vouchers. Proactive help for residents is also available:

Housing Association Tenants

If you are a Housing Association tenant, you should contact your housing provider first to discuss any schemes they have to support you with reducing your energy costs and improving your homes efficiency. There may also be schemes that can help you on the AskLion webpages below.

Enviroenergy Customer Support

Enviroenergy supplies District Heating to over 5,000 domestic customers in Nottingham. Our dedicated Customer Service Team is trained to provide expert Energy Efficiency advice. If a home visit is required, one of our qualified engineers will attend and offer tailored guidance based on the property size, the number of occupants, and the installed equipment.

Call us: 0115 955 6677
Email: customersupport@nottinghamcity.gov.uk
Opening hours: Monday to Friday, 9am – 5pm

Nottingham Energy Partnership

Nottingham Energy Partnership can provide a wide range of help, support and advice for all Nottingham residents who want to reduce their energy bills. You can visit their website or contact them here

Website: Nottingham Energy Partnership

Telephone: 0115 985 9057

Address: Top Floor, Queens Walk Community Centre, Queens Walk, The Meadows, Nottingham, NG2 2DF

Opening hours: Monday to Thursday, 9am – 5.30pm.  On Friday we close at 4:30pm.

Ask Lion – Help with Bills

You can visit the AskLion website for lots of ways to improve your energy efficiency and reduce your household bills, see the link below for more information

Prioritise And Reduce Your Bills | Ask Lion - Nottingham City Directory