Welfare Rights Service during COVID-19.

If you need advice for the first time

Our service is still open, we are still running the same advice sessions but only on the phone, lines are open as normal as is the email referral route. All face to face appointments are suspended, and we are currently not conducting home visits.

We can still help you with any issues you may have regarding welfare benefits or debt including completing claim forms, benefit checks, advice about benefits (including emerging issues caused by COVID-19), all matters related to benefit appeals and debt negotiation. 

We are working flexibly to ensure that we are able to provide support with all advice matters.  

If you have an existing case

Our caseworkers will provide you with relevant contact details if you are an existing client. The casework completed will be covering the same issues and to the same standard as previously but with contact over the phone rather than face to face.

Information if you want to make a referral

We have produced the following guide for referral agencies.

More information on how we are running throughout the pandemic.

We can help citizens who find themselves in the following situations:

  • have no money e.g. benefits have stopped – we can help with the reinstatement of benefit, making a new claim, appeals, food vouchers etc
  • they aren’t sure what benefits they can claim – we can help with a benefit check
  • they have been furloughed and not sure if they have any other benefit entitlement
  • they have debts which may leave them short of money for essentials.

Advice about debt, benefits, housing, employment and more.

Nottingham City Council funds and directly deliver welfare rights advice across the city with the aim of improving the income and living standards of Nottingham people.

Our Welfare Rights Service offers free, confidential and impartial advice and advocacy on the following matters:

Benefits and Tax Credits

  • Benefit checks to make sure you're claiming all you're entitled to
  • Help with benefit claim forms
  • Supporting you to challenge decisions
  • Representing you at benefit appeal tribunals


  • Preparing financial statements and offering budgeting advice
  • Negotiating repayment arrangements with creditors
  • Supporting tenants and homeowners with arrears and possession proceedings
  • Helping you with court forms
  • Advice and help with insolvency options such as bankruptcy or Debt Relief Orders

Access the Service

Telephone: 0115 915 1355 
Lines open: Monday to Friday 8:30 am to 4:50 pm

Email: welfarerights@nottinghamcity.gov.uk  

Under normal circumstances we run advice sessions at various locations across the city and can offer home visits if you are unable to attend an advice session because you are housebound due to health reasons. Currently, these face-to-face sessions and home visits are suspended following public health advice around COVID-19 and services will be replaced with phone interviews and advice.