Contact details including online contact forms are available here

Contact us Online

By Telephone

The Council Tax and Benefits service hours of opening are 9am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.

The service does have a 24-hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:

Council Tax 24 hour self-service: 0115 718 1777

  • Press 5 to make a payment
  • Press 6 if calling to discuss arrears on an account
  • Press 7 to report a change of address
  • Press 8 to set up a Direct Debit
  • Press 9 to hear your account balance

Automated payment line: 0800 052 0173

Benefit 24 hour self-service line: 0115 718 4444

By Email

Email us at

Where appropriate please enter your Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.

In Writing

Admail 4270

In Person

The service does not offer an ‘In Person’ facility at the Customer Hub, the quickest and easiest way to contact us so we can help you with your query is Online, email or by telephone. This enables us to answer your query as soon as possible.