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Contact us

By Telephone

The Council Tax and Benefits service hours of opening are 9am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.

The service does have a 24-hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:

Council Tax 24 hour self-service: 0115 718 1777

  • Press 5 to make a payment
  • Press 6 if calling to discuss arrears on an account
  • Press 7 to report a change of address
  • Press 8 to set up a Direct Debit
  • Press 9 to hear your account balance

Automated payment line: 0800 052 0173

Benefit 24 hour self-service line: 0115 718 4444

In Writing - Admail 4270, Nottingham, NG1 9YZ

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