Contact details including online contact forms are available hereContact us Online
The Council Tax and Benefits service hours of opening are 9am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.
The service does have a 24-hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:
Council Tax 24 hour self-service: 0115 718 1777
- Press 5 to make a payment
- Press 6 if calling to discuss arrears on an account
- Press 7 to report a change of address
- Press 8 to set up a Direct Debit
- Press 9 to hear your account balance
Automated payment line: 0800 052 0173
Benefit 24 hour self-service line: 0115 718 4444
Email us at firstname.lastname@example.org
Where appropriate please enter your Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.
Due to the Coronavirus we are presently unable to provide this service and taxpayers should not visit the Customer Hub.
This service is available: Monday, Tuesday, Thursday and Friday 9am to 5pm
This service is available: Wednesday 9:30am to 5pm