Make a complaint about a licensed vehicle or driver

Problems affecting online services | We currently have a problem that's making it difficult for some online services to send emails. Our team is working on fixing this issue, and we hope to have it resolved as soon as possible. We're sorry for any trouble this may have caused.

Home Information for Business Business Information and Support Business and Trading Licences and Permits Taxi Licensing Make a complaint about a licensed vehicle or driver

Contacting Licensing/Taxi Licensing | CONTACT: The Taxi and General Licensing Department currently are not accepting and monitoring phone calls or voicemail messages. For General Licensing queries relating Licensing Act 2003, Gambling Act 2005 and Regulatory and Miscellaneous Provisions please contact general.licensing@nottinghamcity.gov.uk For Taxi Licensing related enquiries please contact taxi.licensing@nottinghamcity.gov.uk Please avoid duplicating your emails, your email will be responded to as soon as possible. PAYMENTS: As of 1st April 2023 the Licensing Authority will not be accepting cheques as a form of payment. If the application is made online by the .GOV application service then the payment shall be made at that time. Should you make an application by email or post then you must provide a relevant contact number in order for payment to be taken over the phone.

You can complain about a Hackney Carriage or a Private Hire vehicle or driver licensed by Nottingham City Council.

Nottingham City Council's Licensing Team is responsible for investigating complaints concerning drivers, vehicles and operators licensed within the city of Nottingham.

The Licensing Team's powers are limited to dealing with breaches of conditions attached to licences or where a licence holder has failed to abide by legislation governing their licence.

Make a complaint about a licensed vehicle or driver

Completing this service should take around 5 minutes.

To complete this service you will need.

Details of the complaint
Details of the licensed vehicle or driver
Details for anyone who witnessed the incident

Make a complaint about a licensed vehicle or driver

What We Investigate

The types of complaints the Licensing Team deal with include:

Poor customer service
Poor standards of driving
Overcharging
Vehicle defects
Failures to display driver or vehicle identification
Drivers intentionally prolonging journeys
Noise nuisances
Plying for hire (private picking up public)
Issues against an operator

What We Do Not Investigate

If your complaint is regarding a 'crime in progress' involving a hackney carriage or private hire driver, vehicle or operator please call Nottinghamshire Police on 999.

If your complaint is about the following categories you will need to contact the agency identified below:

Criminal Complaint e.g. discrimination, inappropriate behaviour, child and adult safeguarding issues, violence or theft, contact Nottinghamshire Police on 101
Moving Traffic Offence e.g. using the phone while driving, dangerous driving or speeding, contact Nottinghamshire Police on 101
Illegal Parking contact the Parking Enforcement Team
For vehicles licensed outside the city of Nottingham contact the relevant local authority
Civil Matters we can advise but cannot resolve issues such as fare disputes

If your complaint is not covered by any of the categories listed above you may proceed by contacting us either by:

Email: taxi.licensing@nottinghamcity.gov.uk