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If there are any changes in your household or personal circumstances you must inform us immediately as they may affect the Housing Benefit that you receive.

Report a change

Completing this service should take around 10 minutes.

To complete this service you will need.

  • Claimants name and address
  • Council tax reduction reference number 
  • National Insurance Number
  • Reason for change of information 

Report a change

If there are any changes in your household or personal circumstances you must inform us immediately as they may affect the Housing Benefit that you receive.

Personal Changes (You and Your Partner)

  • If you stop receiving Income Support /Job Seekers' Allowance/ Employment and Support Allowance
  • If someone living with you, aged 18 or over, starts or stops work
  • If someone you look after stops getting Attendance Allowance
  • The Birth of a child
  • Starting or leaving work
  • Changing your working hours
  • If you receive any new income/benefits
  • Changing from one benefit to another
  • Changes in savings (increase or decrease)
  • Changes in income (increase or decrease)
  • If any of your children leave school or leave home

Housing Changes

  • If you move house
  • Other people moving in or out of your home
  • Change in rent charge (if private tenant)

Other Changes

  • If you or your partner go into hospital
  • If you get married or register a Civil Partnership
  • If you or your partner are going to be away for more than one month

This list only provides some examples of the type of changes. There are many more. If you're unsure if a change will affect your housing benefit entitlement, please check with us

A full list of the documents we accept as proof of a change in your circumstance can be found here:

When you report a change in circumstances you will need to provide proof of the change.

By Email

You can email scanned or photographed documents to Housing Benefits.  

  • Include your claim reference number or National Insurance number
  • The document or photo should be less than 10mb in size

In Person

You can bring your documents along to any of the following contact centres.

ASK HERE information desk at one of the four Joint Service Centres

Contact Us

Housing Benefit and Council Tax Support 

24 hour telephone self-service Helpline 0115 7184444 is available whenever you need it to answer all of your frequently asked questions

Email: Housing Benefits

Contact us

Customer Hub
Loxley House
Trent Street
Nottingham
NG2 3NG

Tel: 0115 718 4444

Contact Us Online


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