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Seen a rough sleeper?

Let Framework know when you see a rough sleeper so they can offer support

  • Call 0800 066 5356 (24/7, free from landlines and mobiles).

The problem of homelessness is getting worse nationally, and Nottingham is no exception.

No Second Night Out policy

Our No Second Night Out policy means that all rough sleepers are offered shelter as soon as we know they’re on the streets. Each winter, Nottingham City Council and Framework help hundreds of rough sleepers off the streets and into accommodation. 

You can make a difference by donating money, clothes, food, or your time. Click on the 'how to help' dropdown below to see how to best do this

If you are sleeping rough or want to know more about this, more information can be found here by clicking below:

Frequently Asked Questions

Framework’s Street Outreach Team - The council funds Framework’s Street Outreach Team, which offers help and support to everybody sleeping rough in Nottingham.  Visit: Street Outreach (Nottingham) - Framework Housing Association (

Community Protection OfficersThe council’s one hundred Community Protection Officers operate in the city centre and every Nottingham neighbourhood. Part of their job is identifying anyone sleeping rough and helping anyone at risk to access support and accommodation. 

Local voluntary, community and faith-based organisations - offer a range of support to rough sleepers and help rough sleepers access services such as healthcare, welfare rights advice and rehousing pathways. 

Street Pastors - On Friday and Saturday nights, Street Pastors from 24 different city churches are out and about in Nottingham. They also help to identify anyone at risk of rough sleeping and help them find accommodation and support options. 

When the temperature drops to 0 degrees Celsius or below, emergency measures kick in to get all rough sleepers off the streets and into the warm, regardless of their situation and background. 

Emergency shelters in fire stations on London Road and Carlton Road (operated by the Red Cross) open and provide seating, toilet facilities and hot drinks. Thanks to our partners in the Red Cross and Fire Service for this. 

Efforts are made to get everyone found sleeping rough into a shelter in cold weather. If you see people in cold weather who you're concerned about, don't hesitate to contact Framework on the number above or call 999 in an emergency.   

If you see a rough sleeper, please let Framework teams know where you've seen someone, with a brief description. That will help us find the person and offer them support.  

  • Text: SOT and a message to 80800  
  • Call 0800 066 5356 to speak to or leave a message for the team; it's FREE from all phones and open 24/7  
  • Visit: Streetlink to tell us online 
  • Firstly, if you see a rough sleeper you’re worried about, please call Framework on 0800 0665356 (24 hours a day, free from landlines and mobiles) so their Street Outreach team can offer support. 
  • Secondly, donate money, food and household items to charities helping homeless people in Nottingham. 

Giving food, clothes and money directly to rough sleepers isn’t the best way to help them. Giving gifts of money can sometimes do more harm than good because it can help to sustain drug and alcohol addiction. 

Ways to Help:

We offer help and support to everybody who is sleeping rough in Nottingham. Still, not everyone accepts that support for complex reasons that may include drug and alcohol addiction or mental health issues. 

 Many of the rough sleepers on the streets of Nottingham are people who have: 

  • Rejected our help 
  • Been thrown out of shelters due to violence or drug use 
  • Refused to return to their place of origin where they can best be helped 
  • Some people you see may be beggars who aren’t homeless 

We appreciate why this seems like the simplest solution, but sadly rough sleeping is a complex problem with no easy answer. 

Framework states, ‘Getting people off the streets is rarely as simple as finding a place to stay. They’re experiencing various challenges, including mental and physical ill-health, alcohol and drug addiction and a history of offending’. 

Nottingham City Council Commission Framework to work with rough sleepers to get off the streets and address their issues. But it isn’t safe for us to give them somewhere to stay that isn’t adequately staffed and supervised as they could pose a danger to themselves or others. 

However, the council is working with partners to provide accommodation for homeless people, including bringing empty homes back into use and considering options for converting empty buildings into suitable supported housing.  If you are aware of an empty house or building, you can tell us about it by emailing 


According to Framework, who’ve been working to help people who are homeless in Nottingham since 2001, ‘ in many cases individuals begging are not homeless and the money raised by begging is likely to be spent on drugs’. 

Contact us

Customer Hub
Loxley House
Trent Street

Tel: 01158763300

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