If you had a valid pay and display ticket which had either fallen off or had turned face down, we may consider your challenge.
You will need to provide a copy of the front of the pay and display ticket with all the details clearly visible including the expiry date and time.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you have a valid Blue Badge, we may consider your challenge if the badge:
- Had fallen down
- Was closed in a wallet
- Was face down
- Was not put on display.
You will need to provide a copy of both the front side and the rear photo side of the badge. Please make sure that the details on the badge are clearly visible.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
You are required to have the correct change when parking in a pay and display bay.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
By law you are given 10 minutes after your parking runs out, called a 'grace period', after the expiry of a pay and display ticket.
You are not allowed any time before purchasing a pay and display ticket. If you park in a pay and display bay, payment is due immediately.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If the machine was not working, you can pay for your parking using a mobile phone. All our machines have instructions for cashless payment using RingGo. If another machine is available, you can also pay for your parking at this machine.
If you did not use RingGo to pay for your parking or you didn't use a different machine in the location, you are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
We may consider your challenge if you were loading or unloading heavy goods from a vehicle and you were away from the vehicle for a period of time because:
- You had parked as close as you could to the delivery location
- The items you were delivering were either delicate, difficult to manoeuvre or extremely heavy.
You will need to confirm:
- The approximate weight of the items
- Why there was no activity seen around the vehicle
- How long it took you to complete the task
- Why the task took as long as it did
- What the items were.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you were parked in a marked bay and there was no sign, we may consider your challenge.
You will need to provide pictures of the street which shows that there were no signs.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you tried to pay for your virtual ticket using the RingGo cashless parking app and it wasn't working and you also tried to telephone and pay at the machine and you were still unable to pay, we may consider your challenge.
You will need to provide evidence that you tried to pay for your parking for example, proof that you tried to telephone RingGo before the Penalty Charge Notice (PCN) was issued on that day. We can also run reports on the software and check faults with external suppliers on any given day.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you have paid for a 'virtual' digital ticket using RingGo and you were issued a Penalty Charge Notice (PCN), we may consider your challenge.
You will need to provide proof of your purchase for example, a screenshot of your purchase on the RingGo application or a payment receipt.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you were involved in a medical emergency, we may consider your challenge.
You will need to provide a formal letter from a health professional that treated you or a passenger directly after the event.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you think that your vehicle has been cloned, you must report this to the police as soon as possible.
We may consider your challenge.
You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:
- A colour photo showing the make and model of the vehicle
- A colour photo showing the vehicle registration number of the vehicle
- A police crime reference number related to the cloning of your vehicle.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
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