If you have a valid resident's (including vehicle specific or visitors), business or residential dispensation parking permit which was not clearly displayed, we may consider your challenge.
You will need to provide a copy of your parking permit with all the details on the front of the permit clearly visible.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you are waiting for your renewed permit, we may consider your challenge.
You will need to provide the order reference for your new permit along with your vehicle registration number and home address.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
A valid residential permit (vehicle specific or visitors) are required in the schemes. A Blue Badge cannot be used without a valid permit.
Please see the Blue Badge rights and responsibility booklet or the website for further information.
You are liable for the Penalty Charge Notice (PCN).
If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
We may consider your challenge if you were loading or unloading heavy goods from a vehicle and you were away from the vehicle for a period of time because:
- You had parked as close as you could to the delivery location
- The items you were delivering were either delicate, difficult to manoeuvre or extremely heavy.
You will need to confirm:
- The approximate weight of the items
- Why there was no activity seen around the vehicle
- How long it took you to complete the task
- Why the task took as long as it did
- What the items were.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you were parked in a residents permit area and there was no sign, we may consider your challenge.
You will need to provide pictures of the street which shows that there are no signs.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you were involved in a medical emergency, we may consider your challenge.
You will need to provide a formal letter from a health professional that treated you or a passenger directly after the event.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
We may consider your challenge if both Penalty Charge Notices (PCN) were:
- Issued on the same day
- Issued on the same street
- Issued under the same contravention.
You will need to provide:
- Your vehicle registration
- The NG reference number printed on both Penalties
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
If you think that your vehicle has been cloned, you must report this to the police as soon as possible.
We may consider your challenge.
You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:
- A colour photo showing the make and model of the vehicle
- A colour photo showing the vehicle registration number of the vehicle
- A police crime reference number related to the cloning of your vehicle.
Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.
Related pages
Contact us
Feedback submitted to us on this form is monitored but you won’t receive a reply. If you need a response please contact us.