'Have Your Say' - Comments, Compliments and Complaints

Have a comment or complaint?

You can make a comment, complaint or compliment here

You can make a comment or complaint anonymously, but by not providing contact details, the service will be unable to provide you with a response. 

We cannot investigate the following areas under our complaints procedure because they are covered by another process.

• Appeals against refusal of planning permission or against conditions placed on a grant of planning permission
• Challenging a benefit or council tax decision

Click here to view our contact information for other departments

School Services

• Social care services (children and adults)
• A school admission or exclusion 
• A complaint about a school

Contact school services online

Penalty charges and permits

• The refusal of disabled badges for parking exemption
• A penalty charge notice by the parking enforcement teams
• Resident Permits or mobile workshop permits
• A penalty charge notice for Bus Lane breach
• A fixed penalty for environmental crimes (including dog-fouling)

Contact Parking online

Social Housing

We have a robust complaints policy, and if you choose to make a complaint about our social housing we will support and help you through the process.

If you don’t feel that things have been resolved, you can ask for your complaint to be reviewed by the Housing Ombudsman.

Contact Housing Services

Council Staff

• Any appeal against the exercise of a police power
• A complaint about Anti-Social Behaviour
• A complaint about Nottingham City Homes
• A complaint about the independent Rent Officer
• A complaint issue that has already been investigated and responded to by a Councillor
• A complaint about a Councillor
• A complaint from a City Council employee about an employment matter

Guide to our complaints procedure

There are two stages to the Nottingham City Council Complaints Procedure.

The complaint investigation

• A complaint should be made as soon as possible and at the most within a year of the event taking place.
• We aim to respond to complaints within 10 working days, however sometimes complaints can take longer to investigate.
• We will not be able to investigate a complaint about an issue that took place longer than 12 months ago. 

A complaint review

• A Review investigated usually is completed within 25 working days of the review request being acknowledged, however sometimes a review can take longer to investigate and that deadline may be extended. 

More information can be found in the Review Policy.

If you have completed the council complaints process and still remain dissatisfied you can contact the Local Government and Social Care Ombudsman (LGO) on 0300 061 0614 or by visiting their website www.lgo.org.uk