We intend, where possible, to deal with all complaints under our two stage complaint and review procedure.
However, there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action.
Also, the following exceptions have specific procedures governing complaints and appeals. We will let you know what the correct process is if your complaint falls into one of the categories listed below.
Who to contact
Disputes on civil claims
A complaint that disputes a legal decision made on a civil claim against the council. Please contact Insurance and Risk:
- Email: insurance@nottinghamcity.gov.uk
- Telephone: 0115 876 4160
Independent Rent Officer
The Rent Officer is independent of the Council and is part of the Valuation Office Agency (VOA), please see the VOA
- Website www.voa.gov.uk
- Call 0845 026 4696 for more information
Refused Planning Permission
Appeals against refusal of planning permission or against conditions placed on a grant of planning permission are dealt with by The Planning Inspectorate
- Website: Planning Applications
- Telephone: 0117 372 6372
- Email: enquiries@planning-inspectorate.gsi.gov.uk
- Address: Room 3/05 Kite Wing
Temple Quay House 2
The Square
Temple Quay
Bristol
BS1 6PN
Social Care Services (Children and Adults)
- Website: Social Care Complaints
- Telephone: 0115 876 5974
- Email: socialcarecomplaints@nottinghamcity.gov.uk
School Admission or Exclusion Appeal
Please contact the Children's Services Admissions and Exclusion Team
- Website: Education and Schools
- Telephone: 0115 915 0763
- Email: admissions.exclusions@nottinghamcity.gov.uk
School Complaints
The Local Authority is not responsible for the day to day running of schools, therefore please contact the school's Head Teacher or Chair of Governors
- Website: Visit Complaints about schools for details of the school complaints procedure
Penalty Charge Notice Appeals
Please contact Parking Appeals Services
- Website: How to Challenge Your Parking Penalty
- Address: Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS
Fixed Penalty Disputes - Environmental Crimes (including dog-fouling)
Please contact Processing and Enforcement Services
- Website: Processing and Enforcement Services
Penalty Charge Notice - Bus Lane Contravention
Dispute a penalty charge notice for bus lane contravention
Please contact: Processing and Enforcement Services
- Website: CCTV bus lane and camera enforcement
Police Complaint
Any appeal against the exercise of police power:
- Website: Nottinghamshire Police complaints
Refusal of Disabled Parking Badges
A complaint about the refusal of disabled badges for parking exemption, please contact Blue Badge Enforcement
- Website: Disabled Blue Badges
- Telephone: 0115 876 1966
Anti-Social Behaviour Complaint
- Telephone: 0115 915 2000
Nottingham City Council Housing Services Complaint
Please contact the Nottingham City Council Housing Services Customer Relations Team
- Website: www.ncchousing.org.uk/complaints
- Telephone: 0115 915 7333
- Email: feedback@nottinghamcity.org.uk
Resident Permits/Dispensation Access Permits
Appeals regarding Resident Permits/Dispensation Access Permits please contact: Processing and Enforcement Services
- Website: Parking Permits
- Telephone: 0115 876 1966
- Email: residents.permits@nottinghamcity.gov.uk
- Address: Residents Parking
Processing and Enforcement Services
PO Box 10169
Nottingham
NG1 9HS
Residential Property Tribunals
Appeals to enforcement decisions by the Council under the Housing Act 2004 are dealt with by the Residential Property Tribunal
Taxi Complaint
Please contact the Community Protection Service Centre
- Website: Taxi Licensing Complaints Form
- Email: taxi.licensing@nottinghamcity.gov.uk
Feedback submitted to us on this form is monitored but you won’t receive a reply. If you need a response please contact us.